Privacy policy
Table of Contents
This document explains how we collect, use, and protect your personal information when you interact with our site, use our services, or make a purchase at delancel.com.au (the “Site”). By accessing our services, you agree to the practices described herein. If you disagree, please refrain from using our services.
Please review this policy carefully to understand how we handle your data and keep it secure.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operations. Revised versions will be posted on the Site with an updated “Last Updated” date.
How We Collect and Use Your Information
We collect personal information to provide and improve our services. The type of data we gather depends on your interactions with the Site and includes:
Information You Provide Directly
- Basic contact details: name, email, phone number, billing/shipping address.
- Order details: items purchased, delivery information, payment confirmations (we don’t store full card numbers).
- Account information: login details and preferences.
- Shopping activity: wishlist, cart, and viewed items.
- Support communications: messages you send us.
Providing some information is optional; however, not doing so may limit certain features.
Automatically Collected Information
We use cookies, pixels, and similar technologies to collect device details, browser information, IP address, and usage metrics to optimise the Site, prevent fraud, and personalise your experience.
Information from Third Parties
- Service partners (e.g., Shopify) supporting our store and checkout.
- Payment processors that handle transactions.
- Analytics/advertising providers that help us understand performance.
How We Use Your Information
- Service provision: processing orders, shipping products, managing accounts.
- Customer support: responding to enquiries and improving our services.
- Security: detecting, preventing, and investigating fraud or misuse.
- Marketing (optional): sending updates, offers, and personalised content—only with your consent where required; you can unsubscribe anytime.
Cookies
Like many websites, Delancel Botanica uses cookies to enable core functionality, remember your preferences, measure performance, and (if opted-in) deliver relevant content and ads.
For details about cookies used by Shopify, please review Shopify’s Cookie Policy. You can manage cookie preferences via your browser settings; disabling cookies may affect site functionality.
Disclosure of Information
We may share your personal information for legitimate purposes, including with:
- Service providers: IT, hosting, payment processing, shipping, analytics.
- Platform partners: e.g., Shopify, under their privacy policies.
- Affiliates/within our business group: to deliver services efficiently.
- Legal/compliance: when required by law or to protect our rights.
- Business transfers: as part of a merger, acquisition, or asset sale.
User-generated content: Reviews or content you post publicly may be visible to others.
Data Concerning Children
Our services are not directed to children, and we do not knowingly collect personal information from individuals under 16. If you believe a child’s data has been collected, contact us so we can delete it.
Information Security & Retention
We implement administrative, technical, and physical safeguards to protect your data. No system is completely secure. We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, or enforce agreements.
Your Rights & Choices
Depending on your location, you may have rights to access, correct, delete, or transfer your data, and to restrict or object to processing. You may opt out of marketing communications at any time using the unsubscribe link in our emails.
To exercise your rights, contact us using the details below. We may need to verify your identity.
Complaints
If you have concerns about how we handle your personal information, please contact us first. If our response doesn’t resolve your issue, you may have the right to lodge a complaint with your local data protection authority (for Australia, the Office of the Australian Information Commissioner).
International Users
Your personal information may be transferred, stored, and processed outside of your country (including in the United States). Where required, we use recognised safeguards (e.g., Standard Contractual Clauses) or transfer to jurisdictions deemed adequate.
Contact
If you have questions about our privacy practices or wish to exercise your rights, please contact us:
Email: info@delancel.com.au
We primarily provide support via email so we can respond quickly and keep a clear record of requests.
Last Updated: 19/10/2025